FAQ's

Frequently Asked Questions (FAQs) – Yasie & Co Boutique

We’re here to help! Below are answers to some of the most common questions our customers ask.

1. Orders & Payment

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so if you need to make changes or cancel, please contact us at support@yasieandco.com within 12 hours of placing your order. After this timeframe, we may not be able to make changes.

Q: How do I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package using the link provided.

2. Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary depending on your location:

  • USA & Canada: 7-14 business days
  • UK & Europe: 7-15 business days
  • Australia & New Zealand: 8-16 business days
  • Rest of the World: 10-20 business days

Expedited shipping options (if available) will be displayed at checkout.

Q: Do you ship internationally?
A: Yes! We offer international shipping to most countries. Shipping rates and times will be calculated at checkout.

Q: Will I have to pay customs fees?
A: International orders may be subject to customs fees or import taxes, which are the customer’s responsibility. We recommend checking with your local customs office for more details.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy for unused, unworn, and undamaged items in their original packaging. Please visit our Returns & Refund Policy page for more details.

Q: How do I request a return or exchange?
A: If you’d like to return or exchange an item, please email support@yasieandco.com with your order number and reason for return. Our team will guide you through the process.

Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

4. Products & Safety

Q: Are your baby products safe?
A: Yes! All of our baby products meet strict safety and quality standards to ensure they are safe for newborns and toddlers.

Q: How do I choose the right size for my baby?
A: We provide a detailed size guide on each product page to help you find the perfect fit. If you’re unsure, feel free to contact us for assistance.

5. Customer Support

Q: How can I contact Yasie & Co Boutique?
A: You can reach us via:
📧 Email: support@yasieandco.com
📲 Instagram & Facebook: @yasieandco

Q: What are your customer service hours?
A: Our support team is available Monday – Friday, 9 AM – 5 PM [Your Time Zone].

If you have any other questions, feel free to contact us—we’re always happy to help!

💛 Thank you for shopping with Yasie & Co Boutique! 💛